Remote Behavioral Health Navigator & Care Coordinator

University Hospitals Pain Management; Cleveland (OH); Remote; USD 52,000 - 68,000; Full time

Job summary

University Hospitals Pain Management seeks to strengthen population health outreach within Behavioral Health Ambulatory services. You will analyze data to identify at‑risk patients, educate families, and connect patients to UHACO and community resources to address barriers to care.

Role involves scheduling BH appointments, documenting outreach, and coordinating with providers to guide patients through diagnostics, specialty services, and community referrals, while maintaining PHI compliance.

Qualifications

• Analyzing data sources to identify at‑risk patients and develop care plans.
• Provide patient education and connect patients with resources within UHACO, UH, and the community.
• Effectively educate patients and families to support informed behavioral health decisions.
• Maintain patient progress and document outreach per required workflows.

Responsibilities

• Analyze data to identify at‑risk patients and help create care plans.
• Educate patients and families to support behavioral health decisions.
• Conduct outreach to schedule behavioral health appointments and document activities.
• Coordinate with providers to develop trusted patient relationships across services.

Skills

Care coordination

Data analysis

Patient communication

Education delivery

Job description

University Hospitals Pain Management seeks to strengthen population health outreach within Behavioral Health Ambulatory services. You will analyze data to identify at‑risk patients, educate families, and connect patients to UHACO and community resources to address barriers to care.

Role involves scheduling BH appointments, documenting outreach, and coordinating with providers to guide patients through diagnostics, specialty services, and community referrals, while maintaining PHI compliance.