Remote Behavioral Health Intake & Access Specialist

Preferra Insurance

Alabama

Hybrid

USD 25,000 - 58,000

Full time

6 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to join a national remote team. The role coordinates patient intake, scheduling, eligibility verification, referrals, and provider matching to ensure a smooth patient experience and optimal provider panel performance.

Candidates should have 2+ years in healthcare coordination, strong communication skills, and experience with multi-channel outreach.

Qualifications

2+ years in healthcare coordination, patient access, intake coordination, customer service, outreach, or call center operations.
Strong verbal and written communication skills with the ability to engage patients professionally and empathetically.
Ability to manage multiple worklists, priorities, and follow‑up tasks independently.
Proven skill managing multiple channels of communication including phone, email, chat, etc.

Responsibilities

Conduct preliminary screening and assessment of individuals seeking services.
Manage outreach lists to support intake conversion and patient engagement.
Build trust with patients to encourage scheduling and complete pre-visit tasks.
Assist patients with understanding next steps, scheduling needs, and appointment readiness.
Monitor provider panels and waitlists to maximize access and productivity.
Support outreach campaigns (intake conversion, no-shows, re-engagement).
Track outcomes using approved systems and report progress.