Remote Behavioral Health Intake & Engagement Specialist

Preferra Insurance; Kansas; Remote; USD 26,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to remotely coordinate access to behavioral health services, including intake, eligibility verification, scheduling, and referrals. This national role supports a seamless patient experience while optimizing provider panels and continuity of care.

The position emphasizes proactive outreach, appointment readiness, and collaboration with care teams, with a focus on privacy and excellent patient service.

Qualifications

• 2+ years in healthcare coordination or related roles.
• Strong written and verbal communication.
• Ability to manage multiple tasks in a remote setting.

Responsibilities

• Screen and assess individuals for services within timelines.
• Outreach patients to support intake conversion and engagement.
• Communicate with patients to schedule appointments and prepare pre-visit steps.
• Assist with scheduling needs and appointment readiness.
• Collaborate with operations, providers, and leadership.

Skills

Healthcare coordination

Patient access

Customer service

Communication

Priority management

Remote work setup

Microsoft Office

Education

Associates degree, preferred

High School Diploma, GED or equivalent experience

Tools

Epic

CRM platforms

Five9

Scheduling systems

Job description

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to remotely coordinate access to behavioral health services, including intake, eligibility verification, scheduling, and referrals. This national role supports a seamless patient experience while optimizing provider panels and continuity of care.

The position emphasizes proactive outreach, appointment readiness, and collaboration with care teams, with a focus on privacy and excellent patient service.