Remote Behavioral Health Intake & Engagement Specialist

Preferra Insurance; Kentucky; Remote; USD 53,010,000 - 121,350,000; Full time

Job summary

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to remotely coordinate access to behavioral health care, including patient intake, scheduling, eligibility verification, referrals, and matching patients with appropriate providers to ensure a seamless care experience. You will support provider panel optimization, manage outreach across channels, and track outcomes using approved systems.

The role requires 2+ years in healthcare coordination and strong communication skills.

Qualifications

• 2+ years of experience in healthcare coordination or related field.
• Strong verbal and written communication skills.
• Ability to manage multiple worklists and priorities.
• Proven skill communicating across phone, email, chat, etc.
• Detail-oriented with accurate outreach documentation.

Responsibilities

• Coordinate patient intake, scheduling, eligibility verification, and referrals.
• Match patients with appropriate behavioral health providers and care plans.
• Support provider panel optimization and waitlist management.
• Initiate and monitor targeted outreach campaigns to improve engagement and reduce no-shows.
• Track outreach outcomes using approved systems and report results.
• Escalate patient concerns and workflow barriers through the proper channels.

Skills

Healthcare coordination

Communication skills

Multitasking

Multi-channel communication

Attention to detail

Metrics-driven

Education

Associates degree

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to remotely coordinate access to behavioral health care, including patient intake, scheduling, eligibility verification, referrals, and matching patients with appropriate providers to ensure a seamless care experience. You will support provider panel optimization, manage outreach across channels, and track outcomes using approved systems.

The role requires 2+ years in healthcare coordination and strong communication skills.