Controls Support Specialist (HVAC)

Trane Italia; Fishers (IN); On-site; USD 39,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Family building benefits

Job summary

Trane Technologies plc is seeking an On-Demand Remote Support Specialist to join the Digital Services Team. You will champion a remote-resolution approach, troubleshooting BAS/HVAC issues via cloud diagnostics for contract and warranty customers, and enabling field technicians when on-site visits are needed.

You will work across Salesforce, Trane Cloud, and regional platforms to optimize building performance, coordinate with engineers and account managers, and deliver measurable improvements in

Qualifications

• Hands-on knowledge of Building Automation Systems (BAS) and commercial HVAC equipment.
• Solid understanding of database management, IP networking, and BAS protocols (BACnet, LonTalk, Modbus).
• Proficient with MS Office and CRM platform (Salesforce).
• Excellent problem-solving, critical thinking, and adaptability to non-standard situations.
• Strong written and verbal communication with internal teams and customers.

Responsibilities

• Remote technical support and triage for regional customers, diagnosing BAS/HVAC remotely.
• Monitor and patch building systems, ECMs, and firmware upgrades.
• Manage direct-access cases, verify warranties and service agreements, and communicate resolutions to customers.
• Prepare data-driven reports and coordinate with teams to design comprehensive client solutions.

Skills

BAS knowledge

Networking & protocols

Software proficiency

Problem-solving

Communication

Collaborative spirit

Tools

Salesforce

Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook)

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Location: Regional / Team: Digital Services Team Position Type: Full-Time, On-Demand / Immediate Response

Position Overview

Are you a tech-savvy HVAC and Building Automation Systems (BAS) professional looking to drive the future of digital building services? Trane Technologies is seeking an On-Demand Remote Support Specialist (RSS) to join our dynamic Digital Services Team.

In this critical role, you will champion a “remote resolution first” approach, using advanced cloud-based diagnostics to troubleshoot, optimize, and resolve system issues for our contract and warranty customers. By resolving issues remotely, you will directly improve customer outcomes, optimize building performance, and streamline field technician scheduling. When field intervention is necessary, you will ensure our technicians are digitally empowered for success before they ever step foot on-site.

Key Responsibilities

1. Remote Technical Support & Triage

• Serve as an active member of our On-Demand/Immediate Response Team, focusing on remote resolution for regional customers.
• Diagnose, troubleshoot, and adjust Building Automation Systems (BAS) and HVAC controls remotely.
• Validate system connectivity using Salesforce and Trane Cloud to deliver quick, high-impact fixes and operational guidance.
• Escalate complex, non-remote able issues to advanced support teams.
• Seamless Field Escalation: When dispatching a field technician is required, prepare a robust digital handoff—including issues found and next steps, parts needed—ensuring the technician is fully equipped to succeed on-site.

2. Digital Enablement & System Optimization

• Support and monitor advanced regional digital platforms, including Trane Cloud, Cloud BMS, CMSA, CBSA, Brainbox AI (BBAI), and Intelligent Services.
• Review real-time building performance and implement system patches, firmware upgrades, and Energy Conservation Measures (ECMs).
• Execute offset calibrations and zone mapping for autonomous control systems.
• Collaborate closely with Intelligent Services Engineers and Account Managers to identify HVAC system upgrade opportunities and sustainability changes.

3. Customer Intake & Case Management

• Manage direct-access cases received from Resource Coordinators for authorized, “connected” customers.
• Conduct structured intake procedures via Salesforce (or regional equivalents) to verify warranty status, service agreements, and system connectivity.
• Proactively communicate system performance, recommendations, and issue resolutions to customers.
• Document cases thoroughly and identify potential sales or service expansion opportunities, submitting them to Account Managers via the Tech Lead program.

4. Collaboration, Reporting & Regional Coverage

• Write and deliver professional, data-driven reports detailing building metrics, observations, trouble logs, and optimization recommendations.
• Partner with Account Managers, Project Managers, Account Engineers, and field staff to design and evaluate comprehensive client solutions.
• Participate in recurring regional meetings, training, and cross-regional dispatch support.
• Coordinate with Remote Support Team and regional leader to plan coverage for absences, and peak demand periods.

Qualifications & Experience

• Technical Expertise: Comprehensive, hands-on knowledge of Building Automation Systems (BAS) and commercial HVAC equipment systems.
• Networking & Protocols: Solid understanding of database management, IP networking, and industry-standard BAS protocols (such as BACnet, LonTalk, and Modbus).
• Software Proficiency: Highly computer literate, with proficiency in technical report writing and navigation of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook) and CRM platform (Salesforce).
• Problem-Solving Skills: Exceptional capability to solve practical technical issues, think critically, and adapt quickly to non-standardized situations.
• Communication & Customer Service: Excellent written and verbal communication skills with a proven commitment to delivering top-tier service to both internal teams and external customers.
• Collaborative Spirit: Strong teamwork skills with the ability to work cross-functionally across sales, engineering, operations, and dispatch.

Strategic Aims of this Role

• Remote Resolution First: Drive efficiency by maximizing remote solutions and reducing unnecessary truck rolls.
• Service Excellence: Enhance regional responsiveness and build trust with direct-access customers.
• Digital Transformation: Prioritize cloud-based service delivery and cutting-edge building performance optimization (including autonomous HVAC controls).

Annual Base Salary Range or Hourly Base Pay Range:

$28.64 - $54.26

Compensation Type:

Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.