Remote Support Specialist

Trane Technologies plc; Oregon; Hybrid; USD 43,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies plc is seeking a Remote Support Specialist focused on remote troubleshooting, upgrades, and investigation of Trane Digital Systems. You will support the Upper Midwest Regions and handle commissioning, programming, and updating graphics, communications links, end-to-end testing, and remote servicing of digital agreement clients.

Responsibilities include documenting analytics, diagnosing issues remotely, and coordinating with customers to define service requirements.

Qualifications

• High School Diploma or equivalent or certificate from an accredited technical school.
• Typically requires at least 7 years of experience in HVAC/Controls.
• BAS (building automation) 5-7 years experience preferred.
• Strong operating knowledge of Microsoft Office and handheld devices.

Responsibilities

• Document digital analytics and sequence of operations validation.
• Service products and equipment on assigned projects, ensuring customer satisfaction by diagnosing and remotely addressing issues.
• Coordinate with team leader and customer to understand requirements for remote services and on-site work as needed.
• Stay updated on Trane products for DDC control systems installation, operation, maintenance and repair.
• Maintain safety and security of assets and document usage and wear.

Skills

HVAC/Controls experience

MS Office competency

Remote diagnostics

Education

High school diploma or equivalent

Technical school certificate (preferred)

Tools

DDC controls

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.We boldly go.Where is the work:Virtual

Remote Support Specialist which primarily focuses on the remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems. Supporting the Upper Midwest Regions Digital and Controls offerings. Responsible for the continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients.

• Responsible for documenting digital analytics, sequence of operations validation, and associated support functions.
• Represents the company by being responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client’s locations.
• Coordinates with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.
• 7AM to 4PM local time.

Qualifications: A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required. Typically requires at least 7 years of experience in HVAC/Controls. Technical School or formal training is preferred

BAS (building automation) 5-7 years experience preferred

Strong operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)

Previous experience with DDC controls system preferred

Annual Base Salary Range or Hourly Base Pay Range:$30.92 - $47.85

Compensation Type:Hourly

Incentive Eligible:No

Sales Commission Eligible:No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.Thrive at work and at home:Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.