Remote Banking Operations Specialist I

First Citizens Bank; Montana; Remote; USD 40,000 - 60,000; Full time

Job summary

First Citizens Bank is seeking a remote Operations Support professional to assist clients and teammates across the bank's products and services. This role focuses on servicing inquiries, processing requests, and ensuring smooth workflows to maintain client satisfaction.

The position supports Bank products or services within a business unit, performing daily operating activities, building relationships, resolving issues, and contributing to a high-quality service experience.

Qualifications

• High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service.
• Treasury experience preferred.

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a remote Operations Support professional to assist clients and teammates across the bank's products and services. This role focuses on servicing inquiries, processing requests, and ensuring smooth workflows to maintain client satisfaction.

The position supports Bank products or services within a business unit, performing daily operating activities, building relationships, resolving issues, and contributing to a high-quality service experience.