Remote Banking Migration Support Analyst III

Jack Henry & Associates, Inc.; Springfield (MO); Remote; USD 54,000 - 70,000; Full time

Benefits offered by this job

Remote position

Travel up to 5%

Job summary

Jack Henry & Associates, Inc. is seeking a Migration Training Specialist for the Synergy Migration team within the Synergy ECM division.

You will train customers and internal users, prepare materials, and guide them through the migration process across Core, In-House, Hosted/Express, and Hosted/In-House engagements. This remote role supports customers nationwide, with travel up to 5% to attend meetings and trainings.

Qualifications

• 4 years in an IT role doing application support, implementation or development.
• Understanding of banking operations is preferred.
• Solid grasp of SQL queries.
• Moderate understanding of scripting.
• Bachelor's degree in Applied Science or similar.

Responsibilities

• Provides training to less experienced peers.
• Prepares training materials and documentation for customers and internal users.
• Identifies/maintains customer issues and ensures proper resolution.
• Maintains effective communication with customer throughout entire project/case.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Provides software support/guidance by answering questions on functions, features and usage of software products.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc).
• Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration.
• Analyzes the customer's existing products/processes and consults with customer to map existing system to the JH product.
• May perform other job duties as assigned.

Skills

SQL queries

Scripting

Understanding of banking operations

Travel up to 5%

Education

Bachelor's degree in Applied Science or similar

Job description

Jack Henry & Associates, Inc. is seeking a Migration Training Specialist for the Synergy Migration team within the Synergy ECM division.

You will train customers and internal users, prepare materials, and guide them through the migration process across Core, In-House, Hosted/Express, and Hosted/In-House engagements. This remote role supports customers nationwide, with travel up to 5% to attend meetings and trainings.