Remote Banking Customer Care Specialist

UMB Bank; San Juan (PR); Remote; USD 34,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Paid holidays

Medical, dental, vision

Health savings

Flexible spending accounts

Dependent care accounts

Adoption assistance

Employee assistance program

Fitness reimbursement

Tuition reimbursement

Associate wellbeing program

Associate banking benefits

Job summary

UMB Bank is hiring a Consumer Services Specialist to deliver an unparalleled customer experience by handling inbound calls and building relationships with customers. You will respond to bank-related questions, provide information, and cross-sell suitable products.

Applicants should have a High School Diploma, be proficient in English, and possess 1-2 years of customer service experience. Flexibility to work varied shifts in a call center is required.

Qualifications

• 1-2 years of customer service or similar work experience.
• Knowledge of basic banking products including checking, debit, and credit card accounts.
• Ability to interact with and manage multiple computer systems to access client information.

Responsibilities

• Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
• Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.
• Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
• Other duties as assigned.

Skills

Customer service experience

Phone handling

Multiple system navigation

Education

High School Diploma or equivalent

Job description

UMB Bank is hiring a Consumer Services Specialist to deliver an unparalleled customer experience by handling inbound calls and building relationships with customers. You will respond to bank-related questions, provide information, and cross-sell suitable products.

Applicants should have a High School Diploma, be proficient in English, and possess 1-2 years of customer service experience. Flexibility to work varied shifts in a call center is required.