Remote B2B SaaS Support Specialist I

Openkrill; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first

MacBook laptop

Learning budget

Job summary

Loopio is seeking a customer-focused Support Specialist to help North American users and internal teams. The role emphasizes resolving issues via Zendesk and phone, delivering timely, high-quality assistance, and building lasting customer relationships.

You will work in a remote-first environment with flexible hours and opportunities to grow within the Customer Experience team, collaborating with Engineering and Product on feedback and improvements.

Qualifications

• 2+ years in a B2B SaaS customer-facing role.
• Strong desire to help others; Got Your Back mantra.
• Strong working knowledge of Salesforce; Salesforce certification bonus.
• Experience supporting North American customers is an asset.
• Willingness to adapt shift times occasionally for coverage.
• Curious with strong problem-solving skills and tech savviness.
• Exposure to support tools (Zendesk, Jira) is a plus.

Responsibilities

• Respond to support tickets and phone inquiries with personalized, relevant assistance.
• Reproduce issues, review logs, and internal resources to debug.
• Deliver viable workarounds and solutions to help customers meet deadlines.
• Provide high-quality support via email and phone; communicate complex information clearly.
• Create and maintain self-help resources to aid customers.

Skills

Customer-facing experience

Salesforce proficiency

North America support

Shift flexibility

Problem solving

Tech savvy

Zendesk/Jira experience

Tools

Zendesk

Jira

Job description

Loopio is seeking a customer-focused Support Specialist to help North American users and internal teams. The role emphasizes resolving issues via Zendesk and phone, delivering timely, high-quality assistance, and building lasting customer relationships.

You will work in a remote-first environment with flexible hours and opportunities to grow within the Customer Experience team, collaborating with Engineering and Product on feedback and improvements.