Remote B2B Provider Support Agent — Weekend Shifts

Healthcare Finance Direct, LLC; United States; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

401k match

PTO 10 days

Sick leave

Paid holidays

Floating holiday

Job summary

Healthcare Finance Direct, LLC is seeking a remote Provider Support Agent to communicate with business partners via phone, email, and chat, ensuring compliance with SOPs.

You will review partner inquiries, troubleshoot account origination issues, and escalate trends to leadership while maintaining SLA and delivering high-quality service.

Weekend shifts are required, PST-based hours with some flexibility, and bilingual English/Spanish is preferred to support a diverse client base.

Qualifications

• Experience in customer service or related field.
• Excellent communication and problem-solving abilities.
• Attention to detail and self-motivation.
• Bilingual in English and Spanish preferred.

Responsibilities

• Contact business partners via phone, chat, and email; respond to inquiries and needs.
• Analyze information and evaluate results to determine best solutions.
• Assist partners with troubleshooting and account origination issues.
• Ensure tasks, emails, and research comply with SLA and policies.
• Identify trends and escalate issues to Lead to minimize risk.
• Maintain up-to-date knowledge of B2B policies and procedures.
• Maintain quality and collaborative interactions.
• Deliver accurate work in a timely manner per SOP guidelines.
• Report weekly to Team Lead on accomplishments and goals.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Self-motivation

Microsoft Office

Weekend availability

Bilingual EN/ES

Tools

MS Office Suite

CRM software

Job description

Healthcare Finance Direct, LLC is seeking a remote Provider Support Agent to communicate with business partners via phone, email, and chat, ensuring compliance with SOPs.

You will review partner inquiries, troubleshoot account origination issues, and escalate trends to leadership while maintaining SLA and delivering high-quality service.

Weekend shifts are required, PST-based hours with some flexibility, and bilingual English/Spanish is preferred to support a diverse client base.