Remote B2B Integration Specialist

Laudio; Burlington (MA); Remote; USD 80,000 - 114,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company paid life Insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Headspace and Airvet wellness programs

Charitable matching program

Job summary

Ascend Learning is seeking an Integration Support Specialist to provide escalated technical application and customer support for integrations. You will respond to inquiries from external B2B customers, document interactions, and manage tickets to ensure timely resolutions.

The role supports incidents and works across Ascend Healthcare categories in a shared service model. The position offers remote work within the United States, with a focus on reliability, scalability, and customer experience.

Qualifications

• Minimum 2+ years in integration support or related role (LTI, SAML, SSO, API).
• 4+ years' experience with LMS platforms (Canvas, Blackboard, D2L, Moodle).
• Proficient with Microsoft Office, D365, and Jira; able to document issues clearly.

Responsibilities

• Provide post-implementation integration support for B2B partners and institutions.
• Serve as escalation point for complex integration issues beyond Tier 1/2.
• Communicate integration features and best practices to internal and external teams.
• Track and report support trends; provide actionable product/engineering insights.
• Identify opportunities for product enhancements and process improvements.

Skills

Integration support

LMS experience

Microsoft Office

Jira

D365

APIs/SAML/SSO

Communication

Troubleshooting

Documentation

Project management

Education

High school diploma or GED

Associate degree in CS/IT or equivalent

Tools

Microsoft Office Suite

D365

Jira

Canvas

Blackboard

D2L

Moodle

Job description

Ascend Learning is seeking an Integration Support Specialist to provide escalated technical application and customer support for integrations. You will respond to inquiries from external B2B customers, document interactions, and manage tickets to ensure timely resolutions.

The role supports incidents and works across Ascend Healthcare categories in a shared service model. The position offers remote work within the United States, with a focus on reliability, scalability, and customer experience.