Remote B2B Health Insurance Support Specialist

Springworks; United States; À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health scheme covering well-being

30 annual paid leave days

Team outings and celebrations

Asynchronous remote collaboration

Résumé du poste

Springworks is hiring two experienced Customer Support professionals in the United States to assist employees, HR teams, and corporate clients with employer-sponsored health insurance queries. You’ll manage coverage, claims, and policy benefits, coordinating with insurers and internal teams to ensure a smooth customer experience.

You should have 6 months to 3 years in support roles, strong communication, and familiarity with CRM systems.

Qualifications

• 6 months to 3 years of experience in customer support or customer success.
• Experience with corporate health insurance or employer-based plans is preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple channels (phone, email, chat) and follow up.
• Familiarity with CRM and ticketing tools.

Responsabilités

• Handle queries related to corporate employer health insurance policies.
• Support employees and HR teams with coverage, claims, and benefits questions.
• Resolve issues via phone, email, chat and other channels.
• Coordinate with insurers, TPAs, and internal teams for timely resolution.
• Explain benefits and processes clearly to customers and maintain records.
• Meet SLA, CSAT, response-time, and resolution-time targets.
• Work in a shift-based environment and manage escalations effectively.

Connaissances

Communication

Problem-solving

Follow-up

Independent work

Outils

CRM systems

Support tools

Description du poste

Springworks is hiring two experienced Customer Support professionals in the United States to assist employees, HR teams, and corporate clients with employer-sponsored health insurance queries. You’ll manage coverage, claims, and policy benefits, coordinating with insurers and internal teams to ensure a smooth customer experience.

You should have 6 months to 3 years in support roles, strong communication, and familiarity with CRM systems.