Remote B2B Customer Solutions Specialist

LG Electronics; United States; Remote; USD 32,000 - 37,000; Full time

Job summary

LG Electronics is seeking a Customer Solutions Specialist to handle escalated B2B customer issues for LG ACT with a focus on timely resolution and root-cause analysis. You will work with LG ACT, LG Electronics US, and LGEAI teams to deliver rapid fixes and preventative solutions, while maintaining high customer satisfaction.

The role emphasizes effective communication, issue documentation, and collaboration across departments to drive continuous improvement and strong client relationships.

Qualifications

• 5+ years in direct customer facing roles or related field.
• Experience in inside/outside sales or account management is a plus.
• 2+ years of formal project management experience; PMP a plus.
• Strong written and verbal communication in English; Korean a plus.
• Proficient with CRM software and MS Office applications.

Responsibilities

• Receive, document, and resolve escalated B2B customer issues promptly via phone and email.
• Monitor KPIs and identify trends for continuous improvement.
• Assist customers with onboarding including portal access and system familiarity.
• Coordinate resolution to account credit issues and order discrepancies.
• Support customers with shipping, warranty, and product extension warranty filings.
• Document cases thoroughly in LG ACT’s PRM system and collaborate cross-functionally.

Tools

Salesforce

Microsoft Office

Job description

LG Electronics is seeking a Customer Solutions Specialist to handle escalated B2B customer issues for LG ACT with a focus on timely resolution and root-cause analysis. You will work with LG ACT, LG Electronics US, and LGEAI teams to deliver rapid fixes and preventative solutions, while maintaining high customer satisfaction.

The role emphasizes effective communication, issue documentation, and collaboration across departments to drive continuous improvement and strong client relationships.