Senior Service Engineer - Commercial Displays (B2B)

LG Electronics USA

Huntsville (AL)

On-site

USD 73,000 - 77,000

Full time

12 days ago

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Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics USA is seeking a skilled Service Engineer 2, Commercial Display, to join our B2B TAC Support Team in the United States. You will provide advanced technical support for commercial display products and act as a Level II escalation point for customers, technicians, and partners.

The role involves troubleshooting, repair planning, issue analysis, service documentation, and cross-functional collaboration with Sales, Product Development, and Warehouse teams to resolve complex issues and

Qualifications

Bachelor's degree in engineering or a related technical field.
Strong understanding of project specifications, drawings, blueprints, and technical documentation.
Solid background in AV and IT technologies, including networking, software, firmware, and commercial AV systems.
Excellent verbal and written communication skills.
Advanced proficiency in Excel, PowerPoint, and Power BI.
Willingness to travel up to 30% across the U.S.

Responsibilities

Provide technical support to B2B customers via email, phone, and onsite visits, troubleshooting and resolving issues related to commercial display products.
Serve as a Level II escalation resource by managing service tickets and supporting field service technicians, clients, and integration partners with complex technical issues.
Support IT and Medical Monitor product lines by providing customer-facing technical assistance and engineering support.
Analyze daily service data, prepare reports, identify trends related to product quality issues, and manage service parts orders.
Understand the needs of B2B customers and develop tailored repair and support plans for large-scale users, including onsite repair support when required.
Conduct initial analysis of customer-reported quality issues and collaborate with R&D teams to identify root causes and develop effective corrective actions.
Use Jira and other internal systems to track technical issues, communicate with Korea headquarters, and support customer response and resolution plans.
Create knowledge articles and service documentation based on customer support cases, repair activities, and field insights.
Provide technical training and guidance to internal teams, relevant departments, and field service technicians.
Support warehouse logistics, service parts coordination, and other operational needs as required.
Participate in special projects, daily service operations, and customer site visits to support business and service objectives.
Perform other related duties assigned to support business, service, and customer satisfaction objectives.