B2B Customer Solutions Specialist
LG Electronics North America
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Benefits offered by this job
Job summary
LG Electronics North America is seeking a Customer Solutions Specialist to resolve escalated LG ACT B2B issues, coordinating with LG ACT, LG Electronics US, and LGEAI teams. You will document cases, monitor KPIs, and assist customers through onboarding and credit resolutions.
The role requires strong English communication, 5+ years in customer-facing roles, and 2+ years in project management, with Korean a plus. Competitive salary and comprehensive benefits offered.
Qualifications
- 5+ years in direct customer facing roles.
- 2+ years of formal project management.
- English communication, Korean a plus.
- Ability to manage multiple projects with strong organization.
Responsibilities
- Receive, document, research, and resolve escalated customer issues via phone and email.
- Adhere to departmental KPIs and help identify trends for improvement.
- Assist onboarding including account setup and customer portal access.
- Coordinate resolution to account credit issues.
- Assist customers with shipping date changes, damage claims, and order discrepancies.
- Proactively monitor customer credit status to prevent delays.
- Assist with warranty registration and warranty claim disputes.
- Collaborate cross-functionally with LG ACT, LG Electronics US, and LGEAI.
- Focus on delivering industry-leading customer experiences and participate in kaizen events.
Skills
Education
Tools
Job description
LG Electronics North America is seeking a Customer Solutions Specialist to resolve escalated LG ACT B2B issues, coordinating with LG ACT, LG Electronics US, and LGEAI teams. You will document cases, monitor KPIs, and assist customers through onboarding and credit resolutions.
The role requires strong English communication, 5+ years in customer-facing roles, and 2+ years in project management, with Korean a plus. Competitive salary and comprehensive benefits offered.
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