B2B Customer Solutions Specialist

LG Electronics USA; Farmers Branch (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

No-cost premiums for medical/dental/ve

401(k) with company matching

Paid time off

Short-term incentives

Wellness resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics USA seeks a Customer Solutions Specialist to receive and resolve escalated LG Air Conditioning Technology (LG ACT) B2B customer issues promptly. You will collaborate with internal LG ACT, LG Electronics US, and LGEAI teams to identify root causes and implement preventative countermeasures.

You will support onboarding, account access, credit and shipping coordination, and warranty-related inquiries while maintaining strong customer relationships and KPIs.

Qualifications

• 5+ years in direct customer facing roles.
• 2+ years formal project management experience; PMP is a plus.
• Excellent written and verbal English; Korean is a plus.
• Strong organizational skills and multi-tasking ability.
• Experience with CRM systems and customer onboarding processes.

Responsibilities

• Receive, document, research, and resolve escalated customer issues by phone and email in a timely manner.
• Adhere to departmental KPIs and identify trends for continuous improvement.
• Assist customers with onboarding, portal access, and system familiarity.
• Coordinate resolution of account credit issues and shipping/delivery changes.
• Resolve warranty, extended warranty, and CSF/coop account issues.
• Document cases thoroughly in LG ACT's PRM system and collaborate cross-functionally.

Skills

Customer facing

Project management

English communication

CRM experience

Sales/account mgmt

MS Office

Korean (plus)

Tools

Salesforce

Microsoft Office

Job description

LG Electronics USA seeks a Customer Solutions Specialist to receive and resolve escalated LG Air Conditioning Technology (LG ACT) B2B customer issues promptly. You will collaborate with internal LG ACT, LG Electronics US, and LGEAI teams to identify root causes and implement preventative countermeasures.

You will support onboarding, account access, credit and shipping coordination, and warranty-related inquiries while maintaining strong customer relationships and KPIs.