Remote B2B Client Support Specialist — Workplace Solutions

Clipboard; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote

Fast-paced startup environment

Skills-based hiring process

Meaningful impact for workplace teams

Job summary

Clipboard is seeking a B2B Client Support Specialist (Workplace Support Agent) to join a fully remote team serving healthcare facilities. You will handle voice and email inquiries, delivering fast, accurate, and empathetic support while navigating Zendesk and the Clipboard portal.

No specific degree is required; the role rewards customer focus, strong English communication, and proactive problem solving. You will collaborate with Billing, Account Management and Worker Operations to resolve

Qualifications

• Customer-centric mindset and ownership of customer issues.
• Clear, professional English communication is essential.

Responsibilities

• Engage with Workplace customers via voice and email.
• Provide fast, accurate, empathetic support resolving issues in real time.
• Use Zendesk and Clipboard portal to investigate, document, and update records.
• Troubleshoot with good judgment and adapt workflows as needed.
• Develop product/process expertise to identify recurring issues and gaps.
• Collaborate with Billing, Account Management and Worker Operations to resolve issues.
• Uphold Clipboard values of speed, ownership and high standards.

Skills

Customer service

English communication

Tools

Zendesk

Job description

Clipboard is seeking a B2B Client Support Specialist (Workplace Support Agent) to join a fully remote team serving healthcare facilities. You will handle voice and email inquiries, delivering fast, accurate, and empathetic support while navigating Zendesk and the Clipboard portal.

No specific degree is required; the role rewards customer focus, strong English communication, and proactive problem solving. You will collaborate with Billing, Account Management and Worker Operations to resolve