Remote Customer Experience Specialist - Worker Support

Clipboard; United States; À distance; USD 25 000 - 39 000; Plein temps

Résumé du poste

Clipboard is hiring a Worker Operations Customer Experience Specialist to support more than 400,000+ professionals on our remote-first platform. You’ll handle real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. This role offers opportunities to grow from within and learn our operations hub.

Qualifications

• Fluent, professional-level English communication skills, both written and verbal.
• Strong customer service instincts with empathy and professionalism.
• Ability to learn new tools, systems, and workflows quickly.
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly.
• Proactive problem-solver who takes initiative without waiting for direction.

Responsabilités

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using Zendesk and Salesforce while maintaining clear and accurate documentation.
• Troubleshoot issues independently, applying sound judgment before escalating.
• Personalize communication while maintaining a confident, professional, and helpful tone.
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience.
• Guide new professionals through onboarding and help them quickly build confidence using the platform.
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction.

Connaissances

Fluent English

Customer service

Fast-paced environment

Attention to detail

Proactive problem solving

Multi-channel support

Teamwork

Outils

Zendesk

Salesforce

Description du poste

Clipboard is hiring a Worker Operations Customer Experience Specialist to support more than 400,000+ professionals on our remote-first platform. You’ll handle real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. This role offers opportunities to grow from within and learn our operations hub.