Remote B2B Client Support Specialist

clipboard; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% Remote Work

Fast-Paced Startup Environment

Skill-Based Hiring Process

Job summary

Clipboard is seeking highly motivated B2B Client Support Specialists for remote work across the United States. This role focuses on providing exceptional customer support to healthcare facilities, catering to their needs with empathy and professionalism. Ideal candidates possess strong communication skills and a customer-centric mindset.

Responsibilities include engaging with clients via voice and email, troubleshooting issues, and collaborating cross-functionally to improve customer experiences. Join Clipboard to make a significant impact in a fast-paced startup environment dedicated to uplifting communities.

Qualifications

• Genuine care for helping customers and taking ownership of their problems.
• Clear, professional English communication skills, both spoken and written.
• Ability to think critically and find long-term solutions.

Responsibilities

• Engage with Workplace customers over both voice and email.
• Provide fast, accurate, and empathetic customer support.
• Navigate tools to investigate cases and maintain documentation.
• Apply judgment and critical thinking to troubleshoot issues.
• Develop expertise in products and processes to enhance customer experience.
• Collaborate with other teams to resolve issues effectively.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

High Accountability

Tools

Zendesk

Job description

Clipboard is seeking highly motivated B2B Client Support Specialists for remote work across the United States. This role focuses on providing exceptional customer support to healthcare facilities, catering to their needs with empathy and professionalism. Ideal candidates possess strong communication skills and a customer-centric mindset.

Responsibilities include engaging with clients via voice and email, troubleshooting issues, and collaborating cross-functionally to improve customer experiences. Join Clipboard to make a significant impact in a fast-paced startup environment dedicated to uplifting communities.