Remote Customer Experience Specialist – Fast-Paced Support

clipboard; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Clipboard is seeking a Worker Operations Customer Experience Specialist in New York. This role involves delivering fast and accurate support to over 60,000 healthcare professionals using our platform through chat, voice, and email. Candidates should be proactive problem-solvers who communicate clearly, with the ability to thrive in a fast-paced environment.

Key responsibilities include resolving onboarding, payment, and platform-related issues, and maintaining detailed documentation using Zendesk and Salesforce. This position requires weekend availability, with shifts assigned based on business needs.

Qualifications

• Professional-level communication skills in English, both written and verbal.
• Experience in customer service roles is a plus.
• Ability to learn new tools and systems quickly.

Responsibilities

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining documentation.

Skills

Fluent English communication skills

Strong customer service instincts

Proactive problem-solving

Attention to detail

Ability to work in fast-paced environment

Collaborative skills

Tools

Zendesk

Salesforce

Job description

Clipboard is seeking a Worker Operations Customer Experience Specialist in New York. This role involves delivering fast and accurate support to over 60,000 healthcare professionals using our platform through chat, voice, and email. Candidates should be proactive problem-solvers who communicate clearly, with the ability to thrive in a fast-paced environment.

Key responsibilities include resolving onboarding, payment, and platform-related issues, and maintaining detailed documentation using Zendesk and Salesforce. This position requires weekend availability, with shifts assigned based on business needs.