Remote Automotive SaaS Implementation Specialist

myKaarma; United States; Remote; USD 69,000 - 86,000; Full time

Benefits offered by this job

Flexible work environment

Health and wellness benefits

Generous vacation time

Job summary

myKaarma is seeking an Implementation Specialist to own the technical configuration and readiness of service scheduling, digital check-in, and vehicle inspection solutions for automotive dealership customers. You will translate workflows into reliable, scalable deployments and serve as a technical escalation resource during implementation.

You’ll collaborate with Deployment Managers and the Training Team, ensuring a smooth launch, and you will create documentation, templates, and repeatable

Qualifications

• 2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role.
• Experience working in automotive, SaaS, or another technology-enabled service environment.
• Strong communication and customer consultation skills, with the ability to translate business needs into clear system requirements.
• Self-directed and highly organized, with the ability to manage multiple customer implementations, priorities, and deadlines.
• Comfortable using business tools such as Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications.
• General understanding of software implementation processes and customer service best practices.

Responsibilities

• Guide automotive dealership customers through the setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools, ensuring each solution is configured to support the dealership’s specific business needs.
• Lead detailed discovery sessions to understand each dealership’s current workflows, operating processes, and existing technology, including any systems that myKaarma will replace.
• Confirm that each assigned dealership has the required devices, network connectivity, and technical infrastructure in place well before implementation or onsite training begins.
• Test and demonstrate the configured solution with the customer before training, walking through the full service experience from appointment scheduling and customer arrival through vehicle inspection and service completion.
• Coordinate closely with the Deployment Manager and Training Team to communicate customer requirements, resolve configuration issues, and ensure each product is fully prepared for onsite or remote training.
• Develop templates, automations, and repeatable processes that make product setup more efficient, reduce manual administrative work, and allow more time for meaningful customer consultation.

Skills

Software implementation

Customer onboarding

SaaS experience

Communication skills

Project management

Tools

Salesforce

Google Workspace

Job description

myKaarma is seeking an Implementation Specialist to own the technical configuration and readiness of service scheduling, digital check-in, and vehicle inspection solutions for automotive dealership customers. You will translate workflows into reliable, scalable deployments and serve as a technical escalation resource during implementation.

You’ll collaborate with Deployment Managers and the Training Team, ensuring a smooth launch, and you will create documentation, templates, and repeatable