Dealer Operations & Engagement Strategist

Rippling; United States; Remote; USD 70,000 - 86,000; Full time

Benefits offered by this job

Flexible Work

Health Benefits

Generous Time Off

Dog-friendly Office

Job summary

myKaarma, headquartered in Long Beach, CA, invites a Customer Engagement Manager to join our growing team and partner with dealership clients to improve operations using our fixed-ops platform.

You will own a portfolio of accounts, conduct remote consultative engagements, track KPIs, and drive adoption and performance across myKaarma’s product suite, collaborating with leadership and driving revenue retention.

Qualifications

• 4–8 years of automotive industry or related consulting experience.
• Bachelor’s degree in Business, Management, Operations, or related field.
• Strong knowledge of dealership fixed operations and RO lifecycle.
• Analytical and problem-solving skills to translate data into insights.
• Familiarity with change-management techniques and driving adoption.
• Strong relationship management and communication skills.
• Ability to work autonomously and deliver high-quality work on time.

Responsibilities

• Own a book of business and manage engagement cadence, performance reviews, follow-up, and documentation.
• Conduct remote consultative engagements that improve dealer operations and utilization across myKaarma’s product suite.
• Track KPIs and identify operational gaps, improvement opportunities, and accounts needing support.
• Identify at-risk accounts and implement corrective strategies to strengthen engagement and revenue.
• Maintain accountability for timely delivery, reliability, and customer satisfaction.
• Navigate dealership leaders at multiple levels with appropriate focus and communication.
• Manage larger and more strategic relationships across dealer groups and OEM partners.
• Identify expansion opportunities to increase MRR and ACV through strong relationships.
• Collaborate with Consulting and Operations leadership to analyze, improve, and scale internal processes.
• Apply genchi genbutsu consultative approach to understand client operations and drive performance.
• Protect recurring revenue and minimize churn risk across assigned accounts.

Skills

Analytical skills

Problem solving

Change management

Relationship management

Communication

Autonomous work

Education

Bachelor’s degree in Business, Management, Operations, or related field

Job description

myKaarma, headquartered in Long Beach, CA, invites a Customer Engagement Manager to join our growing team and partner with dealership clients to improve operations using our fixed-ops platform.

You will own a portfolio of accounts, conduct remote consultative engagements, track KPIs, and drive adoption and performance across myKaarma’s product suite, collaborating with leadership and driving revenue retention.