Automotive SaaS Implementation Specialist (Remote)

Rippling

United States

Remote

USD 69,000 - 86,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible Work Environment

Health and Wellness

Time Off

In-Office Perks

Job summary

myKaarma is seeking an Implementation Specialist to own the technical configuration and readiness of service scheduling, digital check-in, and vehicle inspection tools for automotive dealership customers.

You will translate shop-floor needs into scalable solutions, serve as a technical escalation resource, and collaborate with Deployment and Training teams to ensure a smooth launch and repeatable processes. Salary ranges reflect competitive Total Rewards in the United States.

Qualifications

2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role.
Experience in automotive or SaaS environments.
Strong communication and customer consultation skills.
Self-directed and highly organized with the ability to manage multiple customer implementations, priorities, and deadlines.
Comfortable using business tools such as Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications.
General understanding of software implementation processes and customer service best practices.

Responsibilities

Guide automotive dealership customers through the setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools, ensuring each solution is configured to support the dealership’s specific business needs.
Lead detailed discovery sessions to understand each dealership’s current workflows, operating processes, and existing technology, including any systems that myKaarma will replace.
Confirm that each assigned dealership has the required devices, network connectivity, and technical infrastructure in place well before implementation or onsite training begins.
Test and demonstrate the configured solution with the customer before training, walking through the full service experience from appointment scheduling and customer arrival through vehicle inspection and service completion.
Coordinate closely with the Deployment Manager and Training Team to communicate customer requirements, resolve configuration issues, and ensure each product is fully prepared for onsite or remote training.
Develop templates, automations, and repeatable processes that make product setup more efficient, reduce manual administrative work, and allow more time for meaningful customer consultation.