Remote Automation-First Systems Engineer III

First Citizens Bank

Houston (TX)

Remote

USD 100,000 - 130,000

Full time

14 days+

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Job summary

First Citizens Bank is seeking a Systems Engineer III to design automated desktop management and endpoint solutions. You will drive automation across MECM, Intune, GP, Windows OS, and scripting, collaborating with end-user and operations teams to deliver scalable, reliable workflows. Remote role with occasional travel to hub locations, primarily serving U.S.

teams. Ideal candidates bring deep automation experience, strong communication, and a track record of delivering proactive health checks,

Qualifications

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
5+ years working with desktop operating systems management and infrastructure
3+ years performing desktop engineering in the financial industry
Strong experience with PowerShell or equivalent scripting for automation
Experience building automated workflows, health checks, and remediation solutions
1-3 years in an Agile delivery environment
1-3 years using Jira, Confluence, or Azure DevOps
Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Responsibilities

Develop and design automated desktop management solutions, processes, and workflows to improve efficiency, scalability, and reliability.
Create and maintain system documentation, automation runbooks, and reusable frameworks.
Identify opportunities to automate manual processes across endpoint management, including health monitoring, self-healing remediation, provisioning, and compliance enforcement.
Build and maintain scripts and tools to streamline operations and improve user experience.
Monitor, maintain, and optimize desktop environments and solutions to ensure high availability, performance, security, and compliance.
Leverage automation to proactively detect and resolve issues. Collaborate with internal and external partners and transition supportable solutions to operational teams.
Handle escalations, diagnose and resolve complex desktop issues. Provide technical support and training to IT Operations and Support personnel, with a focus on enabling automated resolution paths.