Remote Automation Engineer — AI & API Integrations

Alkami Technology, Inc.; United States; Remote; USD 55,000 - 69,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited paid time off

401(k) with employer match

Job summary

Alkami Technology, Inc. is seeking an Automation Engineer II to manage API-driven integrations and automate workflows across Slack, Salesforce, ServiceNow, Glean, and Google Workspace.

You will partner with business stakeholders to define requirements, craft technical solutions, test, deploy, and monitor automations that extend Alkami’s AI agent capabilities. The role emphasizes connecting agents to live data, building trigger tools, and delivering timely information to the right people.

Qualifications

• Strong REST API fluency including OAuth, webhooks, pagination, error handling, and debugging tools like Postman or curl.
• Hands-on with Google Apps Script: triggers, external API calls, tools for non-engineers in Sheets/Docs.
• Experience with iPaaS/workflow platforms (Workato, Zapier, Make) and building multi-step recipes with logic and error paths.
• Salesforce API experience: REST, Bulk API, SOQL; understanding objects (Contacts, Accounts, Cases).
• ServiceNow API experience: Table API, scripted REST, integration hub; read/write records and trigger workflows.

Responsibilities

• Build, configure, and maintain API-driven integrations across Slack, Salesforce, ServiceNow, Glean, Google Workspace, Workato, and related platforms.
• Implement event triggers, data sync, webhook handlers, scheduled jobs, and robust error handling.
• Design Workato recipes and workflows to automate multi-step processes: case routing, contact enrichment, alerts, cross-system reconciliation.
• Develop Google Apps Script automations to extend Sheets, Docs, Drive.
• Create custom triggers, sidebar tools, and scheduled processes that read/write data in Salesforce and ServiceNow.
• Extend AI agent capabilities by defining tool schemas, connecting to live APIs, authoring system prompts, and creating workflows.
• Build Slack operational experiences: bots, slash commands, workflow automations, and notifications from Salesforce/ServiceNow/Glean.
• Integrate Glean into workflows by configuring data access patterns, query-driven automations, and routing results to agents, Slack, and downstream systems.
• Collaborate with Experience, Support, Operations to identify manual processes and design durable automations.
• Document current and future state, track outcomes like time saved and data quality, monitor production automations.

Skills

REST APIs

Apps Script

Workflow automation

Salesforce API

ServiceNow API

Slack development

Python/JavaScript

Independent work

AI agent tools

Glean

CI/CD

Salesforce integration

ServiceNow integration

GCP exposure

B2B SaaS

Gainsight/JIRA

Tools

Salesforce

ServiceNow

Google Workspace

Slack API

Workato

GitHub Actions

GitLab CI/CD

Python

JavaScript

Job description

Alkami Technology, Inc. is seeking an Automation Engineer II to manage API-driven integrations and automate workflows across Slack, Salesforce, ServiceNow, Glean, and Google Workspace.

You will partner with business stakeholders to define requirements, craft technical solutions, test, deploy, and monitor automations that extend Alkami’s AI agent capabilities. The role emphasizes connecting agents to live data, building trigger tools, and delivering timely information to the right people.