Remote Property Claims Field Adjuster II

Mercury Insurance Services, LLC; Fort Worth (TX); On-site; USD 77,000 - 142,000; Full time

Benefits offered by this job

Competitive compensation

Work from anywhere in the UnitedStates

Paid time off and holidays

Bonus programs

Premium health/dental/vision insurance

401(k) with company match

Education assistance

Employee wellness resources

Job summary

Mercury Insurance is seeking a Property Claims Field Adjuster 2 to join our team in the United States. The role focuses on investigating and settling homeowners claims of moderate complexity, with travel to loss sites and occasional virtual claim handling.

A strong emphasis on customer service and accurate documentation is required. The position involves field inspections, use of estimating tools like Xactimate, and collaboration with vendors.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Valid driver’s license is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
• Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned

Skills

Investigate claims

Customer service

Negotiation

Technology adaptability

Field inspections

Travel to multiple locations

Education

Bachelor's degree or equivalent

Tools

Xactimate

Job description

Mercury Insurance is seeking a Property Claims Field Adjuster 2 to join our team in the United States. The role focuses on investigating and settling homeowners claims of moderate complexity, with travel to loss sites and occasional virtual claim handling.

A strong emphasis on customer service and accurate documentation is required. The position involves field inspections, use of estimating tools like Xactimate, and collaboration with vendors.