Remote Auto Glass Service & Claims Advisor

Caliber; Chesterfield Charter Township (MI); Remote; USD 38,000 - 52,000; Full time

Job summary

Caliber Glass in Michigan is seeking a remote Service Center Associate to support glass claims, provide cash quotes, manage inventory, and deliver exceptional customer service from a home office. You will enter orders, assist insurance companies, and cross-sell service options while maintaining SOPs.

Ideal candidates have 1–2 years customer service experience, knowledge of auto glass processes, and strong communication skills. Remote work requires quiet space and reliable internet.

Qualifications

• Knowledge of auto glass repair and replacement processes.
• Familiarity with insurance claim procedures for auto glass.
• Professional communication and customer service skills.
• Ability to multi-task in a fast-paced environment while maintaining accuracy.
• Proficiency with standard office software and data entry.

Responsibilities

• Actively assist insurance companies and clients with filing glass claims.
• Provide cash quotes for glass repairs and replacements.
• Order and manage auto glass inventory for scheduled work orders.
• Enter customer and order information into the POS system with accuracy.
• Provide overflow backup for other market call groups.
• Follow SOPs to maintain service quality.
• Cross-sell and upsell service options and sales opportunities.
• Deliver outstanding customer service with empathy and solutions-oriented approach.
• Perform other duties as required.

Skills

Auto glass knowledge

Insurance claims process

Professional communication

Multi-tasking

Customer service

Computer literacy

Conflict resolution

Education

High school diploma or equivalent

1–2 years in customer service

Automotive industry terminology

Tools

Microsoft Office

Job description

Caliber Glass in Michigan is seeking a remote Service Center Associate to support glass claims, provide cash quotes, manage inventory, and deliver exceptional customer service from a home office. You will enter orders, assist insurance companies, and cross-sell service options while maintaining SOPs.

Ideal candidates have 1–2 years customer service experience, knowledge of auto glass processes, and strong communication skills. Remote work requires quiet space and reliable internet.