Remote Auto Glass Claims & Service Advisor

Caliber Collision; Michigan; Remote; USD 40,000 - 60,000; Full time

Job summary

Caliber Collision is hiring for a remote customer service role focused on assisting customers and insurance partners with auto glass claims. You will accurately quote glass repairs, manage parts inventory, and enter orders in the POS system while delivering empathetic, solution-oriented service.

The position supports cross-functional teams, requires solid communication skills, and thrives in a fast-paced home-office setup. Eligible for standard company policies and remote-work expectations.

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service, especially in a call center or automotive setting.
• Familiarity with automotive industry terminology.
• Ability to pass any required certifications or training programs related to auto glass services.

Responsibilities

• Assist customers and insurance companies with glass claims filing.
• Provide cash quotes for glass repairs and replacements.
• Manage auto glass parts inventory for scheduled work orders.
• Enter customer and order data into the POS system accurately.
• Offer overflow support for other market call groups.
• Cross-sell and upsell service options when appropriate.
• Deliver outstanding customer service with professionalism and empathy.
• Adhere to standard operating procedures and adapt to evolving needs.

Skills

Customer Service

Communication

Multi-tasking

Data Entry

Sales Techniques

Microsoft Office

Conflict Resolution

Education

High School Diploma or equivalent

Tools

POS System

Inventory management software

Microsoft Excel

Video conferencing tools

Job description

Caliber Collision is hiring for a remote customer service role focused on assisting customers and insurance partners with auto glass claims. You will accurately quote glass repairs, manage parts inventory, and enter orders in the POS system while delivering empathetic, solution-oriented service.

The position supports cross-functional teams, requires solid communication skills, and thrives in a fast-paced home-office setup. Eligible for standard company policies and remote-work expectations.