Remote Auto Glass Service Advisor – Claims & Customer Care

Caliber Collision; Grand Rapids (MI); Remote; USD 35,000 - 52,000; Full time

Job summary

Caliber Collision in Grand Rapids, MI seeks an Automotive Glass Service Advisor to assist clients with glass claims and provide prompt, friendly service. You will quote repairs, manage parts inventory, and input orders accurately for billing and scheduling.

Strong communication and customer service skills are essential, with familiarity in insurance claim procedures and MS Office. This remote role demands disciplined home-office setup and reliable internet access.

Qualifications

• Knowledge of auto glass repair and replacement processes.
• Familiarity with insurance claim procedures for auto glass services.
• Excellent customer service and interpersonal skills.
• Strong communication abilities, both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Assist insurance companies and clients with filing glass claims promptly.
• Provide cash quotes for glass repairs and replacements tailored to customer needs.
• Order and manage auto glass inventory for scheduled work orders.

Skills

Auto glass knowledge

Insurance claims

Customer service

Communication

Conflict resolution

Sales techniques

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Caliber Collision in Grand Rapids, MI seeks an Automotive Glass Service Advisor to assist clients with glass claims and provide prompt, friendly service. You will quote repairs, manage parts inventory, and input orders accurately for billing and scheduling.

Strong communication and customer service skills are essential, with familiarity in insurance claim procedures and MS Office. This remote role demands disciplined home-office setup and reliable internet access.