Remote Auto Glass Service & Claims Specialist

calibercollision; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Caliber Collision is seeking a remote Service Center Glass associate in Michigan to support insurance claim filings and quoting for auto glass services. You will handle cash quotes for repairs and replacements, and manage inventory to meet scheduled work orders.

You will enter customer data into the POS system with precision, provide overflow support for other market call groups, and help maintain high service quality while cross-selling Caliber services.

Qualifications

• 1-2 years in customer service, call center or automotive setting preferred.
• Familiarity with automotive industry terminology is a plus.
• Pass required certifications or training related to auto glass services.

Responsibilities

• Assist insurance companies and clients with filing auto glass claims and ensure smooth claims processing.
• Provide cash quotes for glass repairs and replacements based on customer needs and budget constraints.
• Order and manage auto glass inventory to support scheduled work orders and timely parts procurement.
• Enter customer and order information into the POS system accurately for record-keeping and billing.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Data entry

Scheduling/Planning

Education

High school diploma

Tools

Microsoft Office

Job description

Caliber Collision is seeking a remote Service Center Glass associate in Michigan to support insurance claim filings and quoting for auto glass services. You will handle cash quotes for repairs and replacements, and manage inventory to meet scheduled work orders.

You will enter customer data into the POS system with precision, provide overflow support for other market call groups, and help maintain high service quality while cross-selling Caliber services.