Remote Auto Glass Claims & Service Advisor

Caliber; Grand Rapids (MI); Remote; USD 21,000 - 30,000; Full time

Job summary

Caliber, a leading auto glass service provider, is seeking a remote Customer Service Associate in the United States to support glass claims, quotes, and scheduling from a home office in Michigan region.

Your role includes assisting insurance companies and clients with claims, providing cash quotes, managing inventory, and entering accurate data into the POS system. You will collaborate with other teams and uphold Caliber's service standards while supporting various market call groups.

Qualifications

• Knowledge of auto glass repair and insurance claim processes.
• Strong customer service and communication skills.
• Ability to perform data entry accurately.
• Experience in call center or automotive setting preferred.

Responsibilities

• Actively assist insurance companies and their clients in efficiently filing glass claims, ensuring a smooth and prompt claims process.
• Accurately provide cash quotes for glass repairs and replacements, tailoring solutions to customer needs and budget constraints.
• Effectively order and manage auto glass inventory for scheduled work orders, ensuring timely and accurate parts procurement to meet client demands.
• Diligently enter customer and order information into the point-of-sale system, ensuring high accuracy and attention to detail for record-keeping and billing purposes.
• Provide overflow backup support for other market call groups, demonstrating versatility and adaptability in handling a diverse range of customer queries and issues.
• Consistently follow our standard operating procedures to maintain service quality and operational efficiency.
• Develop and maintain a thorough understanding of all Caliber business lines, including service options and sales opportunities, to cross-sell and upsell effectively.
• Provide outstanding customer service, ensuring every client interaction is handled with professionalism, empathy, and a solutions-oriented approach.
• Perform other duties as required, showing flexibility and a willingness to adapt to evolving business needs and job functions.

Skills

Auto glass

Insurance claims

Customer service

Communication

Data entry

MS Office

Time management

Conflict resolution

Education

High school diploma

Tools

Microsoft Office

POS system

Job description

Caliber, a leading auto glass service provider, is seeking a remote Customer Service Associate in the United States to support glass claims, quotes, and scheduling from a home office in Michigan region.

Your role includes assisting insurance companies and clients with claims, providing cash quotes, managing inventory, and entering accurate data into the POS system. You will collaborate with other teams and uphold Caliber's service standards while supporting various market call groups.