Remote Auto Collision Estimator & Claims Specialist

State Farm; Bothell (WA); Hybrid; USD 69.000 - 91.000; Vollzeit

Benefits dieser Stelle

Health insurance

Tuition assistance

401(k) with company match

Paid time off

Parental leave

Flexible scheduling

Zusammenfassung

State Farm in Lynwood, WA is seeking a skilled Auto Damage Estimator for a Remote-Field role that blends virtual estimates with in-person inspections via mobile office visits.

You will assess vehicle damage, prepare repair estimates, and support claim handlers with expert guidance while delivering outstanding customer service. A valid driver’s license, strong communication, and the ability to work flexible hours are required.

Qualifikationen

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.
• A valid driver’s license is required; driving is essential.
• A Motor Vehicle Record (MVR) check may be required.

Aufgaben

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and factors affecting reparability.
• Evaluating bid content, photo documentation, vehicle damage, and causation.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process.
• Interacting with parties who express strong emotions or concerns about inspections or resolutions.

Kenntnisse

Auto damage estimating

Customer service

Communication

Multi-tasking

Accountability

Driver's license

MVR background

Jobbeschreibung

State Farm in Lynwood, WA is seeking a skilled Auto Damage Estimator for a Remote-Field role that blends virtual estimates with in-person inspections via mobile office visits.

You will assess vehicle damage, prepare repair estimates, and support claim handlers with expert guidance while delivering outstanding customer service. A valid driver’s license, strong communication, and the ability to work flexible hours are required.