Remote Auto Claims Specialist Trainee

Liberty Mutual Insurance; Suwanee (GA); Remote; USD 42,000 - 60,000; Full time

Job summary

Liberty Mutual Insurance in Suwanee, GA seeks an experienced Claims professional to initiate Auto and Property claims from a home-based setting. You will document FNOL accurately, interpret policy language, and guide customers through coverage options and the claims process.

Responsibilities include coordinating resources, expediting resolutions, and collaborating with vendors to ensure service continuity while maintaining confidentiality and compliance.

Qualifications

• 1–2 years in a customer-facing or consultative role, preferably in insurance, financial services, healthcare, hospitality, or retail.
• Experience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions is a plus.
• Willingness to obtain and maintain licenses through company-sponsored training.

Responsibilities

• Accurately capture new Auto and Property claims and ensure FNOL documentation is complete.
• Provide clear, expert policy guidance on coverage and the claims process.
• Coordinate resources and collaborate with internal teams and external vendors to advance claims.

Skills

Technical documentation

Policy interpretation

Consultative communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Claims systems

CRM platforms

Microsoft Outlook

Job description

Liberty Mutual Insurance in Suwanee, GA seeks an experienced Claims professional to initiate Auto and Property claims from a home-based setting. You will document FNOL accurately, interpret policy language, and guide customers through coverage options and the claims process.

Responsibilities include coordinating resources, expediting resolutions, and collaborating with vendors to ensure service continuity while maintaining confidentiality and compliance.