Auto Claims Trainee - Remote & Growth Path

Liberty Mutual Insurance; Chandler (AZ); Remote; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance is seeking a claims specialist who will handle Auto and Property FNOL with precision and consultative policy guidance. You’ll coordinate resources, communicate clearly, and support claim progression while maintaining compliance.

The role emphasizes customer-centric service, rapid execution, and collaboration across teams to deliver high-quality outcomes for policyholders.

Qualifications

• Experience in customer-facing or consultative roles with attention to detail.
• Ability to document claims accurately and interpret policy language.
• Familiarity with claims systems, CRM workflows, and timely processing.

Responsibilities

• Capture Auto and Property claims accurately and complete FNOL documentation.
• Provide consultative guidance on coverage and claims process to customers.
• Coordinate rental and towing services and ensure timely claim progression.
• Collaborate with teams and vendors to resolve claims efficiently.

Skills

Communication skills

Customer service mindset

Problem-solving

Attention to detail

Time management

Education

Bachelor's degree in Business, Communications, Insurance, or related field

High school diploma or equivalent

Tools

CRM platforms

Claims systems

Microsoft Outlook

Job description

Liberty Mutual Insurance is seeking a claims specialist who will handle Auto and Property FNOL with precision and consultative policy guidance. You’ll coordinate resources, communicate clearly, and support claim progression while maintaining compliance.

The role emphasizes customer-centric service, rapid execution, and collaboration across teams to deliver high-quality outcomes for policyholders.