Remote Auto Claims Trainee — Kickstart Your Insurance Career

Liberty Mutual Fire Insurance Co.; Plano (TX); Remote; USD 42,000 - 65,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a candidate to launch a career in insurance, starting with Auto and Property claims. You will become a subject matter expert in FNOL, policy interpretation, and coordinating resources across teams to support claim resolution.

The role emphasizes thorough documentation, customer-focused guidance, and quick, compliant service. The position may require weekday afternoon/evening shifts and occasional weekends, with remote work flexibility and training

Qualifications

• Minimum of 1-2 years of experience in a customer-facing or consultative role, preferably within insurance, financial services, healthcare, hospitality, or retail.
• Demonstrated success in roles requiring high attention to detail, problem-solving, and decision-making under time-sensitive conditions.
• Experience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions a plus.
• Proven ability to deliver accurate, empathetic, and efficient service in a fast-paced environment.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Willingness to obtain and maintain applicable licenses through company-sponsored training programs.

Responsibilities

• Claims Intake & FNOL: Accurately and efficiently capture new Auto and Property claims, ensuring all First Notice of Loss (FNOL) documentation is complete.
• Consultative Policy Guidance: Provide clear, expert counsel to customers on coverage, filing options, and the claims process.
• Effortless Customer Experience: Make every interaction seamless and easy for customers and agents.
• Speed of Execution: Match the pace of service to customer expectations, expediting outcomes.
• Collaborative Resolution: Partner with internal teams and external vendors to facilitate claim progression.
• Creative Problem Solving: Apply critical thinking to resolve a wide variety of claims challenges.
• Accuracy & Compliance: Maintain high standards for documentation accuracy, confidentiality, and compliance.
• Logistical Coordination: Arrange support services such as rental cars and towing with care and efficiency.

Skills

Technical documentation

Policy interpretation

Communication

Customer service

Problem solving

Attention to detail

Adaptability

Learning mindset

Microsoft Outlook

Claims systems

Education

High school diploma or equivalent

Bachelor's degree in Business/Insurance/related field

Tools

CRM platforms

Workflow tools

Microsoft Outlook

Job description

Liberty Mutual Fire Insurance Co. is seeking a candidate to launch a career in insurance, starting with Auto and Property claims. You will become a subject matter expert in FNOL, policy interpretation, and coordinating resources across teams to support claim resolution.

The role emphasizes thorough documentation, customer-focused guidance, and quick, compliant service. The position may require weekday afternoon/evening shifts and occasional weekends, with remote work flexibility and training