Remote Auto Claims Specialist (Trainee)

Liberty Mutual Insurance; Liberty Lake (WA); À distance; USD 55 000 - 75 000; Plein temps

Résumé du poste

Liberty Mutual Insurance seeks a claims expert to initiate Auto and Property FNOL with precision. You will interpret policies and coordinate resources to guide customers through coverage options and next steps.

You’ll collaborate with teams to resolve complex claims while delivering empathetic service from a home-based role within the designated area. Candidates reside within 50 miles of a Liberty Mutual designated claims office and should be prepared for possible weekday afternoon/evening

Qualifications

• Ability to accurately document claims, interpret policy language, and use internal tools to triage exposures and advance claims.
• Clear guidance on coverage, filing options, and the claims process to customers.
• Commitment to empathetic, efficient service while meeting call handling and transaction quality goals.
• Adaptability to manage multiple tasks in a fast-paced environment with initiative and follow-through.

Responsabilités

• Claims Intake & FNOL: Accurately capture Auto and Property claims and ensure complete FNOL documentation.
• Consultative Policy Guidance: Provide expert counsel on coverage and the claims process.
• Effortless Customer Experience: Be available, responsive, and proactive in setting expectations and next steps.
• Speed of Execution: Expedite claims outcomes by removing friction and driving timely resolution.
• Collaborative Resolution: Partner with internal teams and external vendors to progress claims.
• Creative Problem Solving: Apply critical thinking to resolve diverse claims challenges.

Connaissances

Technical proficiency

Consultative communication

Customer-focused mindset

Problem-solving agility

Attention to detail

Adaptability

Learning orientation

Technology skills

Formation

Bachelor's degree preferred

High school diploma required

Outils

Claims systems

CRM platforms

Workflow tools

Microsoft Outlook

Description du poste

Liberty Mutual Insurance seeks a claims expert to initiate Auto and Property FNOL with precision. You will interpret policies and coordinate resources to guide customers through coverage options and next steps.

You’ll collaborate with teams to resolve complex claims while delivering empathetic service from a home-based role within the designated area. Candidates reside within 50 miles of a Liberty Mutual designated claims office and should be prepared for possible weekday afternoon/evening