Remote Auto Claims Specialist Trainee

Liberty Mutual Insurance; Columbus (OH); Remote; USD 48,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance is seeking a claims specialist to initiate Auto and Property claims with precision and professional guidance. You will document FNOL accurately, interpret policy language, and provide consultative support to customers while coordinating with internal teams to move claims forward.

The role emphasizes a strong focus on customer experience, timely execution, and collaboration with vendors.

Qualifications

• 1–2 years in a customer-facing or consultative role, preferably in insurance or financial services.
• Experience using claims systems or CRM platforms is a plus.
• Willingness to obtain and maintain licenses through company training.

Responsibilities

• Accurately capture Auto and Property claims and complete FNOL documentation.
• Provide clear guidance on coverage, filing options, and the claims process.
• Coordinate with teams and vendors to move claims toward timely resolution.
• Arrange support services such as rental cars and towing when needed.
• Maintain high standards for documentation accuracy and confidentiality.

Skills

Customer service

Policy interpretation

Consultative guidance

Attention to detail

MS Outlook

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM platforms

Claims systems

Job description

Liberty Mutual Insurance is seeking a claims specialist to initiate Auto and Property claims with precision and professional guidance. You will document FNOL accurately, interpret policy language, and provide consultative support to customers while coordinating with internal teams to move claims forward.

The role emphasizes a strong focus on customer experience, timely execution, and collaboration with vendors.