Remote ATM Tech Support Specialist

Dexian; McLean (VA); Remote; USD 28,000 - 34,000; Full time

Job summary

Dexian is seeking an ATM Technical Support Specialist to assist field technicians and ensure 24/7 production reliability in a remote work setup.

You will troubleshoot hardware, software, and network issues on ATMs, handle escalations, and coordinate with vendors to keep operations running smoothly.

The role requires clear communication, strong time management, and flexibility to work nights and weekends.

Qualifications

• Minimum one year in a similar support role.
• Strong interpersonal and end-user engagement skills.
• Excellent written and verbal communication.
• Ability to handle confidential matters judiciously.
• Good time management and prioritization.
• Willingness to work nights and weekends.

Responsibilities

• Provide technical phone support to ATM field technicians and vendor personnel.
• Troubleshoot ATM hardware, software, network, and service issues.
• Coordinate with internal teams and external vendors to resolve escalations.
• Ask probing questions to diagnose faults and determine solutions.
• Monitor multiple email inboxes and status reports within SLAs.
• Follow up on escalations to ensure timely closure.
• Manage multiple systems while maintaining productivity and quality.

Skills

Customer support

Troubleshooting

Communication

Time management

Remote collaboration

Tools

ATM software issues

Networking basics

Job description

Dexian is seeking an ATM Technical Support Specialist to assist field technicians and ensure 24/7 production reliability in a remote work setup.

You will troubleshoot hardware, software, and network issues on ATMs, handle escalations, and coordinate with vendors to keep operations running smoothly.

The role requires clear communication, strong time management, and flexibility to work nights and weekends.