Senior ATM Help Desk Technician – Remote (2nd Shift)

KellyMitchell Group; Town of Texas (WI); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell is seeking a Senior Help Desk Support (ATM Help Desk Technician) for a leading financial services client. This W-2 role is fully remote within the USA with a 2nd shift, nights, and weekends to support 24x7 operations.

You will provide technical phone support to ATM technicians, troubleshoot hardware/software/network issues, coordinate with vendors, monitor emails, and manage escalations in a fast-paced environment.

Qualifications

• 2+ years of experience in a technical help desk, IT support, or similar technical role.
• Proven ability to troubleshoot hardware, software, and basic networking issues.
• Flexibility to work 2nd shift, nights, and weekends to support a 24x7x365 high-availability environment.
• Experience navigating and operating multiple computer systems or software applications simultaneously.
• Excellent oral and written communication skills to effectively support remote technicians and compose precise email responses.
• Strong basic troubleshooting acumen, including the ability to ask probing questions to diagnose problems.

Responsibilities

• Provide technical phone support to ATM Field Service Technicians to drive high-availability and first-time resolution for the production fleet.
• Troubleshoot and diagnose complex hardware, software, services, and network failures using established ATM processes.
• Act as a key liaison between internal team members, Vendor Account Managers, and external service personnel to resolve escalated issues.
• Monitor multiple email inboxes simultaneously, ensuring accurate, precise, and timely responses within established Service Level Agreements (SLAs).
• Manage open escalations through proactive follow-up to ensure smooth handling and accurate ticket closure.
• Handle internal and external operational reports, system updates, and data management in a fast-paced environment.

Skills

2+ years experience

Hardware troubleshooting

Software troubleshooting

Networking basics

Communication skills

Multitasking

Education

Associate degree in Computer Science/Tech

Tools

Microsoft Certification

Cisco Certification

Unix/Linux Certification

Job description

KellyMitchell is seeking a Senior Help Desk Support (ATM Help Desk Technician) for a leading financial services client. This W-2 role is fully remote within the USA with a 2nd shift, nights, and weekends to support 24x7 operations.

You will provide technical phone support to ATM technicians, troubleshoot hardware/software/network issues, coordinate with vendors, monitor emails, and manage escalations in a fast-paced environment.