Remote Atlassian Platform & ITSM Engineer

Commongood; Chantilly (VA); Remote; USD 110,000 - 165,000; Full time

Job summary

Commongood is seeking an Atlassian Platform & ITSM Engineer to support the SDLCNext environment within the PEO DHMS program. This hands-on role combines platform engineering, ITSM, and solution design for government users and stakeholders.

Responsibilities include leading delivery, configuring Jira/JSM/Confluence, and ensuring smooth releases and adoption across multiple teams in a regulated, enterprise setting.

Qualifications

• 5+ years of combined experience in enterprise platform engineering or administration.

Responsibilities

• Lead solution consulting, requirements, and delivery.
• Manage platform enhancements from intake through design, configuration, testing, release, adoption.
• Conduct gap analyses and assess proposed changes, new capabilities, and emerging technologies.
• Facilitate technical working sessions and maintain action, risk, issue, and decision follow‑through across multiple workstreams.
• Configure and maintain Jira, Jira Service Management, Confluence, and related capabilities.
• Perform user and access administration with least‑privilege principles.
• Support ITSM operations and platform reliability including incident and problem management.

Skills

Jira administration

Confluence

REST APIs

ITSM practices

Requirements gathering

Stakeholder communication

Education

Bachelor's degree in IT/CS/Engineering/IS/PM

Tools

Jira

Jira Service Management

Confluence

ScriptRunner

Job description

Commongood is seeking an Atlassian Platform & ITSM Engineer to support the SDLCNext environment within the PEO DHMS program. This hands-on role combines platform engineering, ITSM, and solution design for government users and stakeholders.

Responsibilities include leading delivery, configuring Jira/JSM/Confluence, and ensuring smooth releases and adoption across multiple teams in a regulated, enterprise setting.