Remote Atlassian Lead Consultant-Jira Admin & Client Success

Isos Technology; Oregon; Ibrido; USD 80.000 - 95.000; Tempo pieno

Descrizione del lavoro

Isos Technology is seeking an energetic professional to join our team to provide hands-on support and guidance to multiple clients on Atlassian tools, helping them be more productive and successful.

The role involves administering Atlassian products, on-call support, and contributing to process improvements, certifications, and sales support, plus creating marketing content for the Atlassian ecosystem.

Competenze

• 1+ years of client service or help desk experience.
• Experience as Jira administrator preferred.

Mansioni

• Administer the Atlassian products and assist clients with implementation to support their business processes.
• Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs.
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction.
• Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges.
• Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients.
• Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested.

Conoscenze

Jira administrator

Client service

Descrizione del lavoro

Isos Technology is seeking an energetic professional to join our team to provide hands-on support and guidance to multiple clients on Atlassian tools, helping them be more productive and successful.

The role involves administering Atlassian products, on-call support, and contributing to process improvements, certifications, and sales support, plus creating marketing content for the Atlassian ecosystem.