Remote Atlassian Admin III - Jira/Confluence Cloud

LMI

United States

Remote

USD 100,000 - 150,000

Full time

3 days ago

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Job summary

LMI is seeking an Atlassian Administrator Level III to configure, maintain, and support standardized Atlassian environments for VA modernization initiatives. The role blends Jira Cloud, Confluence Cloud, user access, and operational support, onboarding teams in waves.

The ideal candidate will be hands-on, with strong documentation, governance, and the ability to explain configuration choices to non-technical users.

Qualifications

Bachelor’s degree in CS/IT/IS or related field; 4 extra years may substitute for a degree.
3+ years of Jira administration or related implementation experience.
Atlassian ACP-120 Jira Administration for Cloud or current equivalent.
Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support.
Strong documentation skills and ability to work with product owners and technical stakeholders.
ITIL 4 Foundation certification.
Ability to obtain/maintain Public Trust determination and vetting requirements.
Experience documenting operational procedures and communicating planned configuration changes.

Responsibilities

Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates.
Maintain Jira Align portfolio/project structures, where provisioned, and support alignment to enterprise reporting conventions.
Administer relevant CCC spaces, groups, permissions, and end‑user knowledge resources.
Provision and onboard teams in waves, adapting approved templates and maintaining configuration documentation.
Triage and resolve Tier 1/Tier 2 JCC and CCC service requests, user access issues, and administrative incidents.
Create filters, dashboards, automation rules, and standard reports; elevate complex platform defects appropriately.
Perform configuration QA, migration cleanup, and operational handover.
Apply approved standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership.
Validate changes in a controlled manner, maintain configuration records, and document exceptions before implementation in production environments.
Guide team leads through onboarding, issue migration cleanup, dashboard construction, and use of standardized boards and reports.
Triage and resolve service requests with recorded steps, impact assessment, root‑cause notes, and appropriate escalation to platform or vendor specialists.
Monitor administrative hygiene, app and license usage, groups, and recurring user issues; recommend preventive actions and self‑service guidance.