Atlassian Admin – Jira/Confluence Cloud (Remote)

LMI; Oregon; Hybrid; USD 100.000 - 150.000; Vollzeit

Zusammenfassung

LMI seeks an Atlassian Administrator at Level III to configure, maintain, and support Jira Cloud, Confluence Cloud, and related services for VA modernization initiatives. You will manage projects, workflows, dashboards, and automation while onboarding teams in waves and ensuring governance and security requirements are met.

You will collaborate with solution architects, migration engineers, and stakeholders to document patterns, resolve incidents, and balance enterprise governance with practical

Qualifikationen

• Bachelor's degree in computer science or related field; four additional years may substitute for a Bachelor's
• 3+ years of Jira administration, enterprise configuration, or related implementation experience
• Atlassian ACP-120 Jira Administration for Cloud or current equivalent
• Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support
• Strong documentation skills and ability to work with product owners and technical stakeholders
• Ability to obtain and maintain a favorable Public Trust determination and satisfy federal vetting requirements
• ITIL 4 Foundation certification
• Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal supervision
• Experience documenting operational procedures and communicating planned configuration changes to affected users

Aufgaben

• Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates
• Maintain Jira Align portfolio/project structures and align with enterprise reporting conventions
• Administer CCC spaces, groups, permissions, and end-user knowledge resources
• Provision and onboard teams in waves, adapting templates and maintaining docs
• Triage and resolve Tier 1/2 JCC and CCC service requests and access issues
• Create filters, dashboards, automation rules, and standard reports; escalate defects appropriately
• Perform configuration QA, migration cleanup, and operational handover
• Apply standards for project provisioning, workflows, custom fields, and permissions
• Validate changes in a controlled manner and document exceptions before production
• Guide team leads through onboarding, migrations, and use of standardized boards/reports
• Triage and resolve service requests with steps, impact, root-cause notes, escalation
• Monitor app usage, licenses, groups, and recurring issues; recommend self-service actions

Kenntnisse

Jira administration

Cloud configuration

Documentation

Access control

Troubleshooting

Stakeholder comms

ITIL 4 Foundation

Ausbildung

Bachelor's degree in computer science or related field

Tools

Jira Align

Confluence Cloud

ACP-120 Jira Administration for Cloud

Jobbeschreibung

LMI seeks an Atlassian Administrator at Level III to configure, maintain, and support Jira Cloud, Confluence Cloud, and related services for VA modernization initiatives. You will manage projects, workflows, dashboards, and automation while onboarding teams in waves and ensuring governance and security requirements are met.

You will collaborate with solution architects, migration engineers, and stakeholders to document patterns, resolve incidents, and balance enterprise governance with practical