Remote Atlassian Administrator III

LMI Consulting, LLC; United States; Remote; USD 100.000 - 150.000; Vollzeit

Zusammenfassung

LMI is seeking an Atlassian Administrator at Level III to configure, maintain, and support standardized Atlassian environments for VA modernization initiatives. The role blends Jira Commercial Cloud, Confluence Commercial Cloud, user and access administration, and onboarding to improve enterprise work-management usability.

Working with solution architects, migration engineers, and customer stakeholders, you will onboard teams, perform change control, and enforce governance while balancing

Qualifikationen

• Bachelor's degree in computer science, information technology, information systems, software engineering, or a related field; four additional years may substitute for a Bachelor's
• 3+ years of Jira administration, enterprise application configuration, or related implementation experience.
• Atlassian ACP-120 Jira Administration for Cloud or current equivalent.
• Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support.
• Strong documentation skills and ability to work with product owners and technical stakeholders.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy federal vetting requirements.
• ITIL 4 Foundation certification.
• Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting.
• Experience documenting operational procedures and communicating planned configuration changes to affected users.

Aufgaben

• Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates.
• Maintain Jira Align portfolio/project structures, where provisioned, and support alignment to enterprise reporting conventions.
• Administer relevant CCC spaces, groups, permissions, and end-user knowledge resources.
• Provision and onboard teams in waves, adapting approved templates and maintaining configuration documentation.
• Triage and resolve Tier 1/Tier 2 JCC and CCC service requests, user access issues, and administrative incidents.
• Create filters, dashboards, automation rules, and standard reports; escalation complex platform defects appropriately.
• Perform configuration QA, migration cleanup, and operational handover.
• Apply approved standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership.
• Validate changes in a controlled manner, maintain configuration records, and document exceptions before implementation in production environments.
• Guide team leads through onboarding, issue migration cleanup, dashboard construction, and use of standardized boards and reports.
• Triage and resolve service requests with recorded steps, impact assessment, root-cause notes, and appropriate escalation to platform or vendor specialists.
• Monitor administrative hygiene, app and license usage, groups, and recurring user issues; recommend preventive actions and self-service guidance.

Kenntnisse

Jira administration

Documentation

Stakeholder communication

Public Trust clearance

ITIL 4 Foundation

Troubleshooting

Configuration management

Ausbildung

Bachelor's degree in computer science, information technology, information systems, software engineering, or a related field

Master's degree desirable

Tools

Jira Cloud

Confluence Cloud

Jira Align

ACP-120 Jira Administration for Cloud

ACP-420 Managing Jira Service Projects for Cloud

Jobbeschreibung

LMI is seeking an Atlassian Administrator at Level III to configure, maintain, and support standardized Atlassian environments for VA modernization initiatives. The role blends Jira Commercial Cloud, Confluence Commercial Cloud, user and access administration, and onboarding to improve enterprise work-management usability.

Working with solution architects, migration engineers, and customer stakeholders, you will onboard teams, perform change control, and enforce governance while balancing