Atlassian Administrator III

LMI; Oregon; Hybrid; USD 100,000 - 150,000; Full time

Job summary

LMI seeks an Atlassian Administrator at Level III to configure, maintain, and support Jira Cloud, Confluence Cloud, and related services for VA modernization initiatives. You will manage projects, workflows, dashboards, and automation while onboarding teams in waves and ensuring governance and security requirements are met.

You will collaborate with solution architects, migration engineers, and stakeholders to document patterns, resolve incidents, and balance enterprise governance with practical

Qualifications

• Bachelor's degree in computer science or related field; four additional years may substitute for a Bachelor's
• 3+ years of Jira administration, enterprise configuration, or related implementation experience
• Atlassian ACP-120 Jira Administration for Cloud or current equivalent
• Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support
• Strong documentation skills and ability to work with product owners and technical stakeholders
• Ability to obtain and maintain a favorable Public Trust determination and satisfy federal vetting requirements
• ITIL 4 Foundation certification
• Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal supervision
• Experience documenting operational procedures and communicating planned configuration changes to affected users

Responsibilities

• Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates
• Maintain Jira Align portfolio/project structures and align with enterprise reporting conventions
• Administer CCC spaces, groups, permissions, and end-user knowledge resources
• Provision and onboard teams in waves, adapting templates and maintaining docs
• Triage and resolve Tier 1/2 JCC and CCC service requests and access issues
• Create filters, dashboards, automation rules, and standard reports; escalate defects appropriately
• Perform configuration QA, migration cleanup, and operational handover
• Apply standards for project provisioning, workflows, custom fields, and permissions
• Validate changes in a controlled manner and document exceptions before production
• Guide team leads through onboarding, migrations, and use of standardized boards/reports
• Triage and resolve service requests with steps, impact, root-cause notes, escalation
• Monitor app usage, licenses, groups, and recurring issues; recommend self-service actions

Skills

Jira administration

Cloud configuration

Documentation

Access control

Troubleshooting

Stakeholder comms

ITIL 4 Foundation

Education

Bachelor's degree in computer science or related field

Tools

Jira Align

Confluence Cloud

ACP-120 Jira Administration for Cloud

Job description

OverviewLMI is seeking an Atlassian Administrator at Level III to configure, maintain, and support standardized Atlassian environments for Department of Veteran Affairs (VA) enterprise modernization initatives. The position blends Jira Commercial Cloud (JCC) implementation, user and access administration, Confluence Commercial Cloud (CCC) collaboration support, operational troubleshooting, and team onboarding to improve the consistency and usability of enterprise work-management tools. The Atlassian Administrator will configure projects, issue types, workflows, schemes, templates, dashboards, and automation rules while supporting approved Jira Align and Confluence activities. Working with solution architects, migration engineers, Agile coaches, and customer stakeholders, the administrator will onboard teams in prioritized waves, support daily operations, and help users adopt standardized working practices.This is not a permission-change-only position. The administrator must recognize downstream effects of configuration decisions, investigate recurring incidents, document support patterns, and balance enterprise governance with practical team needs. The ideal candidate is hands-on, service oriented, attentive to access controls, and comfortable explaining configuration choices to nontechnical users.LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates.
• Maintain Jira Align portfolio/project structures, where provisioned, and support alignment to enterprise reporting conventions.
• Administer relevant CCC spaces, groups, permissions, and end-user knowledge resources.
• Provision and onboard teams in waves, adapting approved templates and maintaining configuration documentation.
• Triage and resolve Tier 1/Tier 2 JCC and CCC service requests, user access issues, and administrative incidents.
• Create filters, dashboards, automation rules, and standard reports; escalat complex platform defects appropriately.
• Perform configuration QA, migration cleanup, and operational handover.
• Apply approved standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership.
• Validate changes in a controlled manner, maintain configuration records, and document exceptions before implementation in production environments.
• Guide team leads through onboarding, issue migration cleanup, dashboard construction, and use of standardized boards and reports.
• Triage and resolve service requests with recorded steps, impact assessment, root-cause notes, and appropriate escalation to platform or vendor specialists.
• Monitor administrative hygiene, app and license usage, groups, and recurring user issues; recommend preventive actions and self-service guidance.

Qualifications

Required:

• Bachelor's degree in computer science, information technology, information systems, software engineering, or a related field. Four additional years of relevant experience may substitute for a Bachelor's
• 3+ years of Jira administration, enterprise application configuration, or related implementation experience.
• Atlassian ACP-120 Jira Administration for Cloud or current equivalent.
• Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support.
• Strong documentation skills and ability to work with product owners and technical stakeholders.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.
• ITIL 4 Foundation certification.
• Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal supervision.
• Experience documenting operational procedures and communicating planned configuration changes to affected users.

Desired:

• Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable.
• Jira Align and Confluence Commercial Cloud administration.
• Data Center-to-Cloud migrations, Jira automation, and federal service operations.
• Experience designing reusable Jira project templates and supporting change-controlled cloud platform operations.
• A master's degree in information systems, cybersecurity, or information technology management is desirable.
• Additional certifications such as Atlassian Managing Jira Service Projects for Cloud (ACP-420) or Atlassian Cloud Organization Admin are desirable.

Target salary range: $100,000 - $150,000.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-Remote