Remote Associate VP, Strategic Accounts & Client Success

Cigna Health and Life Insurance Company; Missouri; Hybrid; USD 144,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Tuition reimbursement

Paid time off (minimum 18 days)

Job summary

The Cigna Group is seeking a seasoned ambulatory infusion leader to guide CarepathRx operations and partner organizations. You will bridge health-system executives with hands-on delivery, leading a multidisciplinary client success team to drive growth, patient outcomes, and sustainable financial performance.

You will oversee strategic accounts, guide executive conversations, and shape long-term strategy for infusion programs. The role requires deep domain expertise and travel up to 25% as needed.

Qualifications

• 10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.
• 5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships.
• Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth.
• Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders.

Responsibilities

• Oversee a portfolio of enterprise-level health system accounts, establishing tracking and regular review frameworks to monitor account health and drive growth.
• Direct, mentor, and align a multi-disciplinary client success team with strategic direction and tools to meet client expectations.
• Serve as the primary executive-level liaison between client leadership and internal operations to drive launches, expansions, and retention of ambulatory and home infusion programs.
• Consult with clients to design, implement, and optimize ambulatory infusion programs; identify bottlenecks and implement scalable solutions.
• Provide deep SME guidance on home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, and infusion revenue cycle management.
• Oversee project delivery and implementation, ensuring proper planning, resource allocation, and timely achievement of objectives (on-site and remote).
• Proactively troubleshoot clinical and operational challenges and align client goals with regulatory and internal capabilities.
• Contribute to future internal strategy by developing policies, procedures, reporting models, and implementation playbooks.

Skills

Strategic leadership

Account management

Client success

Ambulatory infusion operations

Cross-functional collaboration

Executive communication

Business development

Data-driven decision making

Education

Master's degree in Business Administration/Healthcare Administration/Pharmacy

Job description

The Cigna Group is seeking a seasoned ambulatory infusion leader to guide CarepathRx operations and partner organizations. You will bridge health-system executives with hands-on delivery, leading a multidisciplinary client success team to drive growth, patient outcomes, and sustainable financial performance.

You will oversee strategic accounts, guide executive conversations, and shape long-term strategy for infusion programs. The role requires deep domain expertise and travel up to 25% as needed.