Associate Vice President - Strategic Accounts & Client Success - Remote

Cigna Health and Life Insurance Company; Missouri; Hybrid; USD 144,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Tuition reimbursement

Paid time off (minimum 18 days)

Job summary

The Cigna Group is seeking a seasoned ambulatory infusion leader to guide CarepathRx operations and partner organizations. You will bridge health-system executives with hands-on delivery, leading a multidisciplinary client success team to drive growth, patient outcomes, and sustainable financial performance.

You will oversee strategic accounts, guide executive conversations, and shape long-term strategy for infusion programs. The role requires deep domain expertise and travel up to 25% as needed.

Qualifications

• 10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.
• 5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships.
• Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth.
• Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders.

Responsibilities

• Oversee a portfolio of enterprise-level health system accounts, establishing tracking and regular review frameworks to monitor account health and drive growth.
• Direct, mentor, and align a multi-disciplinary client success team with strategic direction and tools to meet client expectations.
• Serve as the primary executive-level liaison between client leadership and internal operations to drive launches, expansions, and retention of ambulatory and home infusion programs.
• Consult with clients to design, implement, and optimize ambulatory infusion programs; identify bottlenecks and implement scalable solutions.
• Provide deep SME guidance on home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, and infusion revenue cycle management.
• Oversee project delivery and implementation, ensuring proper planning, resource allocation, and timely achievement of objectives (on-site and remote).
• Proactively troubleshoot clinical and operational challenges and align client goals with regulatory and internal capabilities.
• Contribute to future internal strategy by developing policies, procedures, reporting models, and implementation playbooks.

Skills

Strategic leadership

Account management

Client success

Ambulatory infusion operations

Cross-functional collaboration

Executive communication

Business development

Data-driven decision making

Education

Master's degree in Business Administration/Healthcare Administration/Pharmacy

Job description

CarepathRx is seeking a seasoned ambulatory infusion expert to serve as a dynamic leader across our internal operations, our client success team, and our partner organizations. In this pivotal role, you will bridge the gap between health system executive leadership and operational execution, taking ownership of the overarching health and growth of a portfolio of strategic accounts. You will establish structured review frameworks and ensure seamless alignment between partner goals and internal capabilities. As the leader of a multidisciplinary client success team, you will guide your staff in diagnosing complex challenges, educating health system leaders on the ambulatory and home infusion landscape, and advising them on how to leverage these programs to elevate patient outcomes and drive sustainable financial performance. Beyond day-to-day leadership, this position plays a vital role in shaping the future strategy of CarepathRx, utilizing your deep subject matter expertise to advance our organizational capabilities, drive innovation, and define the long-term strategic vision for both our company and our enterprise partners.

What you’ll do to make a difference:

Strategic Account & Team Leadership

Strategic Account Management

Oversee a portfolio of enterprise-level health system accounts. Establish and manage structured tracking and regular review frameworks to monitor account health, drive continuous growth, and ensure alignment with clients’ long-term strategic goals.

Lead the Client Success Team

Direct, mentor, and align a multi-disciplinary client success team. Ensure the team is fully equipped with the strategic direction, operational tools, and technical access required to execute deliverables and exceed client expectations.

Act as the Strategic Liaison

Serve as the primary executive-level bridge between client leadership and internal operations, building strong, trusting partnerships to drive the successful launch, expansion, and retention of their ambulatory and home infusion businesses.

Infusion Business Development & Operations

Build and Optimize Infusion Businesses

Consult with clients to design, implement, and optimize their ambulatory infusion programs. Assess current workflows, identify operational bottlenecks, and implement highly scalable, effective solutions.

Provide Subject Matter Expertise

Offer deep, specialized knowledge focused on home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom/compounding operations, and infusion revenue cycle management.

Oversee Project Delivery & Implementation

Provide comprehensive on-site and remote support to guide complex infusion engagements. Oversee day-to-day project delivery across your team, ensuring proper planning, resource allocation, and timely achievement of objectives.

Align Operations and Expectations

Proactively troubleshoot clinical and operational challenges, develop alternative strategies, and execute plans that successfully align client business goals with operational realities and regulatory compliance.

Advance Practice Standards

Serve as a key player in developing future internal strategy and actively participate in key client executive engagements. Contribute to the continuous improvement of CarepathRx’s infusion consulting capabilities by developing standard policies, procedures, organizational reporting models, and implementation playbooks.

What you’ll need to be successful:

• High School Diploma or GED required; Master's degree in Business Administration, Healthcare Administration, Pharmacy, or a related field preferred.
• 10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.
• 5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships.
• Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth.
• Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders.
• Strong understanding of the clinical, operational, and financial drivers of infusion services.
• Proven ability to identify business opportunities and translate strategy into measurable operational and financial results.
• Experience leading complex, cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership.
• Strong executive presence with excellent communication, presentation, negotiation, and relationship-management skills.
• Demonstrated ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations.
• Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities.
• Experience developing and mentoring high-performing teams.
• Ability to travel as needed to support health system partners and business priorities, up to 25%.
• For this position, we anticipate offering an annual salary of 144,200 - 240,400 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.