Remote Associate Tech Services Engineer — Customer-Driven Support

HealthEdge Software, Inc.

Northern (KY)

Hybrid

USD 80,000 - 85,000

Full time

4 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

HealthEdge seeks an Associate Technical Services Engineer to provide frontline product and technical support to customers, diagnose issues, and resolve tickets within SLA guidelines. You will collaborate across teams, triage issues, and contribute to a knowledge base while maintaining flexibility for US-friendly time zones.

We value a proactive learner with 0–2 years of experience in Java/J2EE and SQL, ideally with health insurance industry exposure.

Qualifications

Bachelor's degree in IT, Computer Science, Engineering, or related field.
0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
Preferably experience in health insurance industry, particularly with healthcare payors.
1+ years of experience as a Business Analyst is a plus.

Responsibilities

Provide frontline product and technical support to customers.
Troubleshoot issues, researching solutions and resolving tickets within SLA guidelines.
Triage and prioritize customer issues, delivering timely workarounds and best practices.
Escalate complex issues while maintaining clear communication with customers.
Contribute to knowledge base and develop reusable scripts to improve efficiency.
Maintain flexible availability to support across time zones, including occasional early morning/evening shifts.