Technical Support Engineer — Associate

HealthEdge; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

HealthEdge is seeking an entry-level frontline product and technical support specialist to diagnose issues, resolve tickets, and ensure SLA adherence. You will troubleshoot, collaborate cross-functionally, and escalate when needed while maintaining clear communication.

The role also involves contributing to knowledge base documentation and developing reusable scripts to improve team efficiency. A Bachelor's in IT/CS/Engineering with 0–2 years of experience is required.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field with 0-2 years of experience in software systems support.
• Technical proficiency in Java-based applications, SQL, relational databases, web services (SOAP/REST), and UNIX command-line basics.
• Strong communication skills, ability to prioritize issues, and a proactive learning mindset.

Responsibilities

• Provide frontline product and technical support by diagnosing issues and resolving tickets within established SLA guidelines.
• Troubleshoot technical problems, collaborate cross-functionally, and escalate complex issues while maintaining clear communication.
• Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency.

Skills

Java applications

SQL

REST/SOAP

UNIX basics

Communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

Relational databases

Job description

HealthEdge is seeking an entry-level frontline product and technical support specialist to diagnose issues, resolve tickets, and ensure SLA adherence. You will troubleshoot, collaborate cross-functionally, and escalate when needed while maintaining clear communication.

The role also involves contributing to knowledge base documentation and developing reusable scripts to improve team efficiency. A Bachelor's in IT/CS/Engineering with 0–2 years of experience is required.